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Community Roots Health – Terms & Conditions

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Last Updated: [11/23/25]

Welcome to Community Roots Health (“we,” “our,” “us,” or “the Clinic”). By accessing our website, booking appointments, or using any of our telehealth or in-person services, you agree to the following Terms & Conditions. Please read them carefully.

1. Scope of Services

Community Roots Health provides:

  • Virtual primary care

  • Mental health support

  • Structured weight-loss programs

  • Cardiometabolic and chronic disease management

  • Remote patient monitoring (RPM)

  • Preventive care and wellness services

Our services are intended for non-emergency medical care.
If you are experiencing a medical emergency, call 911 immediately.

2. Eligibility for Care

To receive services, you agree that:

  • You are physically located in Florida during telehealth visits

  • You will provide accurate demographic, medical, and insurance information

  • You are at least 18 years old, or have a parent/guardian for minors

  • You will maintain updated contact information

3. Telehealth Consent

By receiving telehealth services, you acknowledge that:

  • Care is provided via secure audio/video communication

  • Your provider will determine if telehealth is clinically appropriate

  • Technical issues may occur and may affect your visit

  • You may withdraw consent to telehealth at any time

4. No Guarantee of Medical Outcomes

We use evidence-based guidelines, but:

  • Outcomes vary based on medical history, adherence, and individual factors

  • We do not guarantee specific results for weight loss, BP control, glucose control, or any treatment

5. Pricing, Payment, and Billing

You agree that:

  • Payment is due at the time of service unless covered by insurance

  • Self-pay prices (e.g., $60 primary care, $60 mental health, $80 weight loss) may change at any time

  • You are responsible for deductibles, co-pays, or uncovered services

  • Insurance coverage is not guaranteed

  • Denied claims are the patient’s responsibility

6. Prescriptions & Medication Policies

Medication prescriptions (including controlled substances, weight-loss medications, hypertension medications, or psychiatric medications) are:

  • Issued only at the provider’s clinical discretion

  • Dependent on accurate medical history and lab results

  • Subject to monitoring requirements

  • Not guaranteed with every visit

Misuse, diversion, or failure to follow medical instructions may result in discontinuation of care.

7. Weight-Loss Program Terms

By joining our weight-loss program, you understand that:

  • Lab work or ECG may be required prior to prescribing

  • Medication availability may depend on insurance & medical necessity

  • Adherence to diet, exercise, and follow-ups is essential

  • Weight-loss results vary by individual

8. Remote Patient Monitoring (RPM)

If enrolled in RPM, you agree that:

  • Devices may automatically transmit health data to our clinic

  • You will use equipment as instructed

  • You will report significant symptoms promptly

  • RPM is not a substitute for emergency care

  • Insurance may be billed monthly for monitoring

Devices damaged through misuse may incur replacement fees.

9. Appointment / Cancellation Policy

  • Appointments must be canceled or rescheduled 24 hours in advance

  • Late cancellations or missed appointments may result in fees

  • Repeated no-shows may result in dismissal from the clinic

10. Privacy & HIPAA Compliance

We protect your information in accordance with:

  • HIPAA

  • Federal and Florida privacy laws

Your data is used only for treatment, billing, insurance processing, and clinic operations.

See our Privacy Policy for complete details.

11. Prohibited Conduct

You agree not to:

  • Provide false medical or personal information

  • Misuse prescriptions or request inappropriate medications

  • Abuse staff, threaten providers, or behave disruptively

  • Use our website for unlawful or fraudulent activities

12. Termination of Care

We reserve the right to discontinue care for:

  • Abusive or threatening behavior

  • Repeated no-shows or nonpayment

  • Medication misuse or diversion

  • Failure to follow medical recommendations

  • Fraudulent information

When appropriate, we will provide emergency coverage and referral.

13. Website Use

By using our website, you agree:

  • To use it for lawful purposes only

  • Not to attempt hacking, scraping, or disrupting functionality

  • Not to impersonate another person

14. Limitation of Liability

To the fullest extent permitted by law, Community Roots Health is not liable for:

  • Technical failures during telehealth visits

  • Patient misuse of medication or medical devices

  • Failure to follow medical advice

  • Delays caused by third-party vendors

  • Losses related to insurance denials

15. Changes to Terms

We may update these Terms at any time.
Updated versions will be posted on our website.
Continued use of our services means you accept the new Terms.

16. Contact Us

If you have questions regarding these Terms & Conditions, contact us at:

Community Roots Health
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Address]

If you'd like, I can also create:

  • Refund Policy

  • HIPAA Privacy Notice (required by law)

  • Telehealth Consent Form

  • Weight-Loss Program Agreement

  • RPM Enrollment & Consent Agreement

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