Privacy Policy

Your Privacy Matters: Community Roots Health Privacy Policy

Effective Date: [12,21,2025]

Community Roots Health LLC (“Community Roots Health,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we share it when you visit our website, contact us, or receive services.

Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, mailing address

• Appointment and service-related information: appointment requests, reason for visit (if you choose to provide it), preferred times, and communication preferences

• Website usage information: IP address, device/browser type, pages visited, date/time, and similar analytics data

• Messages you send us: information you provide when you call, text, email, or submit forms on our website

Medical information: If you become a patient, we may collect and maintain health information as required to provide care. This information may be protected under applicable healthcare privacy laws (including HIPAA). Our handling of protected health information is also described in our Notice of Privacy Practices (if applicable/available).

How We Use Information

We use information to:

• Provide and improve our services

• Schedule appointments, send reminders, and respond to inquiries

• Communicate about care coordination and clinic operations (non-emergency)

• Provide customer support and manage our relationship with you

• Maintain website functionality, security, and analytics

• Comply with legal and regulatory requirements

How We Share Information

We may share information:

• With service providers who help us operate (e.g., website hosting, scheduling tools, IT support, phone/SMS vendors), only as needed to provide services to us

• As required by law or to respond to lawful requests

• To protect rights and safety of our patients, staff, and the public

• In connection with business operations (e.g., a merger or reorganization), consistent with applicable law

Mobile/SMS Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors/service providers solely to support operational services (such as customer service, scheduling, or messaging delivery).

SMS consent is not sold or shared with third parties or affiliates for marketing purposes.

Text Messaging (SMS) Communications

If you opt in to receive text messages from us, we may send messages related to:

• Appointment scheduling/confirmations/reminders

• Care coordination and follow-ups (non-emergency)

• Billing/administrative communications

• Patient support and operational notices

You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information below. Message frequency varies. Message and data rates may apply.

Cookies and Analytics

Our website may use cookies or similar technologies to improve site functionality and understand usage. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Choices

You may request to update or correct your contact information by contacting us. You may also opt out of marketing communications (if any) and opt out of SMS at any time by replying STOP.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

**Contact** If you have questions regarding this Privacy Policy or your rights, please reach out to: Community Roots Health Phone: [(904) 325-6423] Email: [office@communityrootshealth.com] Address: [700 Zeagler Drive Suite 6 Palatka Florida 32177] Thank you for trusting Community Roots Health with care.